Overview of What You Will Learn

In the ever-changing landscape of healthcare, where efficiency, financial stability, and quality of patient care are paramount, health systems must adopt and develop strategies to properly manage explant warranty credits. Unclaimed credits, missed opportunities for cost-saving, and potential compliance issues can jeopardize the financial health and operational efficiency of healthcare institutions.

In this discussion, our panelists will address key aspects of the implementation journey for medical device warranty credit track software within a healthcare setting.


  • Maria Garcia-Falcon, Manager – Surgery Operations, Community Health System
  • Erin Carroll, Manager – Surgery Revenue, Community Health System
  • Robin Grossmann, Supervisor – Surgery Scheduling and Revenue, Community Health System

Who Should Attend:

Healthcare professionals from various departments, including Finance, Operations, Clinical, Supply Chain, Legal, Compliance, and anyone interested in healthcare technology, will find this panel discussion valuable.

Our panel of experts will cover the following critical topics:

Assessing the Pre-Existing State

Learn when it’s time to consider a medical device warranty credit track software solution and how to evaluate your current processes.

Why Implement the Software?

Discover the reasons behind adopting this software and the initial challenges faced.

Selecting the Right Solution

Understand how the right software vendor was chosen and the criteria involved in the selection.

Mock Audits and Preparation

Explore the role of mock audits in the implementation process and what valuable lessons they provided.

The Implementation Experience

Get insights into the panelists’ experiences during the actual implementation phase, including their successes and challenges.

Operational Impact

Find out how the software affected various aspects of healthcare operations, including the Cath Lab, Legal, and Compliance departments.

Sustaining Success

Explore the ongoing management considerations and strategies for maintaining the benefits of the software.

Watch the Webinar

About the Speakers

Alan Brander


Alan has over 30 years of hospital experience in clinical social work, nursing and hospital administration. Alan is a Fellow in the American College of HealthCare Executives and was a HealthCare Accreditation Certified Professional. He was the creator of TrackCore, a tissue and implant compliance tracking solution and TurnOver Tracker, an OR optimization software designed to provide real time monitoring and notification to key personnel involved in the turnover process between surgical cases.

Robin Grossmann

Robin Grossmann, RHIT, joined Community Health System in 2021, possessing prior healthcare experience spanning over 24 years. With a background in patient access, hospital scheduling and revenue, she has made key contributions to various projects, including an EHR migration for a busy ambulatory center. Certified in Health Information Management and Technology, Robin currently acts as Supervisor to the Surgery Scheduling and Revenue teams at Community Regional Medical Center, the only Level 1 Trauma Center in Central California. In her free time, Robin enjoys music, interior design, and traveling with her husband and adult children.

Maria Garcia-Falcon

Maria Falcon, began her career with Community Medical Centers nearly 38 years ago. She earned her Bachelor’s Degree in Healthcare Administration from University of Phoenix. She oversees the daily operations of Surgical Services, specifically the OR Block Time Committee, as well as acting as liaison to numerous surgeons and their office staff.  Additionally, Maria manages surgery scheduling and surgery billing.  Maria enjoys spending time with her family (especially her grandkids) as well as her three dogs, and reading James Patterson novels.

Erin Carroll

Erin Carroll has a Master’s in Healthcare Administration from George Washington University and a Bachelor’s in Psychology from UC Davis. Erin has spent her entire career working in various roles in healthcare and has been with Community 10+ years, joining the surgery team in 2022. Erin handles the department’s financial and revenue analysis, identifies and enhances areas of operational improvement, and she is the team’s point person for all things related to data extract and analysis. Erin enjoys time spent with family, traveling, and hiking and backpacking in our local National Parks.